Drivers can also be manually downloaded and installed ( Table 1). Run SupportAssist (all models), or Dell Command Update (Precision, XPS, and Latitude) or Dell Update (Vostro, Inspiron, and G-Series) to update the computer BIOS and D rivers for both the computer and dock.Run Windows Update to ensure that the operating system is up to date.(See instructions for the reset procedure above) Power cycle the dock once the firmware has been updated.The dock must be connected to the system during the update.Manually download and update the dock firmware from the Dell Support website.Windows Operating System and Dell driver updates Connect the USB-C or Thunderbolt cable to the computer.The docking station LED on the power button blinks three (3) times.Connect the AC power to the docking station.Drain any remaining power to the docking station by holding the power button for 30 seconds.
Dell Command Update requires a default setting to be changed to include dock updates. I have two external screens, both using display port 1.4, I have one connected to the TB port on the dock and the other one to the display port, exactly the same way the image shows, but the one using the display port doesn't work for some reason, I tried the second screen using a usb-c to DP cable and it worked fine, but I need to do the same with the DP port on the dock for other reasons.ĭid someone have a similar problem with their dock? any tips is appreciated, thanks!ĮDIT: It started working out of nowhere, I have no idea why it didn't work before or how it got solved.NOTE: Your computer must be docked for docking station driver updates. I have a MB Pro 16 with a m1 pro, trying to use this dock:ĭell Thunderbolt Dock – WD19TBS | Dell USAĪnd here is the documentation to use it with an apple device:ĭell Thunderbolt Dock (WD19TB/WD19TBS) and Apple USB-C Hosts | Dell US
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